Introducing Our Innovative Python Script for Streamlined Bike Repair Scheduling



Automating Customer Communication via WhatsApp Groups

In the fast-paced world of bike repair workshops, efficient communication with customers is key to providing exceptional service. We are excited to introduce our latest tool that seamlessly informs our workshop customers about the ideal times to bring in their bikes for service, all while optimizing their experience.
 

Empowering Communication: The Python Script

At the heart of our streamlined communication process lies a Python script designed to interact with our customer base through WhatsApp groups. This innovative script analyzes the current workload of our workshop and crafts tailored messages that guide customers on the best course of action regarding bike servicing.

```python
import sqlite3
import wa_send

# ... (Database connection and initialization)

# Calculate the current workload
# ...

# Determine the appropriate message based on the workload
# ...

# Send the message to WhatsApp groups
# ...
```

**Personalized Recommendations**

The script takes into account the number of bikes currently being serviced and uses this data to determine the optimal approach for each customer. Here's how it works:

1. **Low Workload**: When the workshop is operating with a light workload (3 or fewer bikes), the script encourages customers to drop in without an appointment. It assures them of swift and top-notch service, taking advantage of the available capacity.

2. **Moderate Workload**: When the workload increases slightly (between 3 and 5 bikes), the script recommends customers check in with us via chat before coming in. This helps manage their expectations and ensures a hassle-free experience.

3. **High Workload**: In times of heavy workload (more than 5 bikes), the script advises customers to schedule an appointment. This personalized recommendation ensures that their bike receives the attention it deserves, even if it takes an extra day.



**Automated WhatsApp Communication**

The script not only generates these tailored messages but also sends them directly to designated WhatsApp groups. This seamless communication saves our customers time and gives them the information they need at their fingertips. Here's how it's done:

```python
for receiver in receivers:
    send = wa_send.WaApi()
    send.send_message(receiver, message)
```

On our server I scheduled a cronjob to send the messages every weekday in the morning to 20 Whatsapp groups that focus on news for cyclists.


**Why This Matters**

By automating our customer communication, we prioritize transparency and convenience. Customers receive timely information without needing to call or inquire, resulting in smoother operations and increased customer satisfaction. Our workload is better distributed and we avoid peaks and days with no work at all. Also our customers get an impression on how high the demand is, which is a sign of high popularity.

**Conclusion**

At HIPLUS, our commitment to innovation goes beyond bike repairs. With our new Python script, we're raising the bar for customer communication. This tool empowers our customers to make informed decisions about their bike servicing, ensuring both efficiency and quality.

Stay tuned for more updates on how we're using technology to enhance your experience with us. We look forward to serving you and your bikes with even greater precision and care.

*Ride on,*

yours,

Nils Peters

CEO 

Hiplus.de

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